Job description

Position Summary: This position assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans, and also collects payments.

Essential Duties and Responsibilities:

Explain the loan process and answer any questions customers and potential customers may have through email, online chat, and phone calls
Collect payments from customers
Connect customers with locations for further questions or to begin the loan process
Remind customers of credit limit
Understand and be able to clearly explain the DLC Advantage and DLC Challenge
Consistently ask for referral business
Ensure compliance with DLC policies and procedures as well as external regulations by maintain customer confidentiality and privacy
Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
Assist with store daily tasks. Such as make outgoing calls, process loans, etc.
May be required to physically work at a store location when needed

Essential Requirements for Education and/or Experience:

High School Diploma or GED
At least 1 year of customer service experience
Spanish Bilingual is a plus
Computer literate
Previous experience in lending, cash-handling, and collections is a plus
Satisfactorily pass a background check
Available to work all regular office hours when needed

Specialized Knowledge/Beneficial Skills and Experience

Excellent communication skills
Reliable transportation

Working Conditions/Physical Demands

Normal office environment.

Hours 8am to 8pm

Job Type: Full-time

Pay: From $15.00 per hour

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